Orbex Trader Survey Reveals Importance of Client Service2014-03-25
Orbex Trader Survey Reveals Importance of Customer Service
Revealing the increased importance of customer service to clients and partners across the globe, Orbex recently conducted a survey focused on customer service priorities for traders. The survey, offered from 3rdto 21st of March 2014, found that speed of response and professionalism were the two most important customer service attributes to respondents.
“I have traded with Orbex for the past year and found them to be incredibly supportive. They have a wonderful ability to understand clients’ needs, which has helped me focus more on my trading. Their MT4 has a great speed of executive and accurate prices, which I also appreciate,” said Huseyin Yildiz from Turkey, who won $1,000 USD in his real account in the Retail Customers’ Survey Prize Drawing.
Fifty-two percent of respondents said Orbex Customer Service was “much better” than that of other brokers while 36 percent said the service was better, for a total of 88 percent. One-third of clients and partners use or intend to use Orbex’ extensive customer service options several times per week while another 29 percent will use it once or twice per month.Further, an impressive 80 percent of clients said they would recommend Orbex to a friend or family member.
In the Partners Survey Prize Drawing, Mudasir Jamil, an introducing broker from Pakistan, won an iPad.He added that, “Partnering with Orbex has helped me boost my business as an introducer. Orbex provides many tools to help their partners be successful, including the partner’s area and all its features such as the unique referring links, marketing materials, rewarding rebates and the auto calculation of commissions. And let’s not forget the great support they provide to my clients.”
When asked what would increase customer service satisfaction, clients commented on their appreciation for multilingual service, withdrawal speed and professionalism.
Orbex will continue to enhance offerings for traders, improving trading technologies and providing a range of instruments, making trading and diversifying investment portfolio easier than ever. Orbex provides clients with the very competitive trading terms and conditions in the market on currencies and other instruments, offering a diverse range of products including Foreign Exchange, Precious Metals, Future Contracts (OTC), Equity Indices (OTC), CFDs and Energy Contracts.